This article describes the operating hours and holiday schedule of our PM HelpDesk Support team. It includes information on regular business hours, observed holidays, and guidance on how to reach support during off-hours. Whether you're planning to submit a support ticket or are currently waiting on a response, this guide will help you set realistic expectations regarding the timelines for receiving support.
Customer Support Availability
We are committed to providing you with exceptional service. Below you will find our support team's availability, including any variations due to holidays or special circumstances.
Regular Business Hours
Our Support Helpdesk Team operates from Monday to Friday. It typically takes 24 hours to respond and address your concerns.
Holiday Schedule
Our support team observes the following holidays on the dates listed in the table below. Responses may be delayed on these dates when our team operates with limited availability.
- You can still submit support tickets via our Support Portal or email us at support@pm-prepcast.com, and we will respond as soon as we return to the office.
- You can also check out our knowledge base and Cornelius' past live streams on Facebook or Youtube.
We appreciate your patience and understanding, and we assure you that we will address your query as soon as possible. If your issue is urgent, please mention that in your communication, and we will do our best to prioritize it accordingly.
2024 Dates (Limited Support Availability)
Month | Date | Day |
November |
1 30 |
Friday Saturday |
December |
8 24 25 30 31 |
Sunday Tuesday Wednesday Monday Tuesday |
2025 Dates (Limited Support Availability)
Month |
Date |
Day |
January |
1 29 |
Wednesday Wednesday |
April |
9 17 18 19 |
Wednesday Thursday Friday Saturday |
May |
1 |
Thursday |
June |
12 |
Thursday |
August |
21 25 |
Thursday Monday |
October |
31 |
Friday |
November |
1 30 |
Saturday Sunday |
December |
8 24 25 30 31 |
Monday Wednesday Thursday Tuesday Wednesday |